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Claims adjusters and risk assessors spend a very large part of the day documenting information gleaned from their investigation of
claims submitted to their companies or clients who are seeking coverage. Some estimates put the proportion of their time at 40-
50% of every day. This has huge ramifications for efficiency, turnaround time for claims, accuracy of reports, and employee
retention, all of which can be addressed by using Dragon:
Did you know that:
claims submitted to their companies or clients who are seeking coverage. Some estimates put the proportion of their time at 40-
50% of every day. This has huge ramifications for efficiency, turnaround time for claims, accuracy of reports, and employee
retention, all of which can be addressed by using Dragon:
- Reducing the time spent on documentation means that adjusters can complete more claims in the same amount of time.
- Recognizing that rapid response is essential to their business, insurance companies are concerned about the speed with
which they can respond to customers' claims. Insurance companies’ reputations are directly linked to claims speed and
effectiveness. The ability to quickly and correctly handle a claim has significant impact on customer retention.Dragon makes
the response time faster.
- As every agent knows, their value is dependent on the accuracy and quality of their reports. By making the process of
documentation faster and easier, Dragon lets agents spend a few minutes more ensuring the quality and thoroughness of
their reports. And by using a digital recorder in the field, agents can capture additional details while they are fresh,
producing more detailed and accurate reports.
- By streamlining the documentation process, agents are able to accomplish more in less time, and not have to take work
home with them or stay late, producing increased employee morale and lower turnover.
Did you know that:
- ...since the industry moved to hourly wages several years ago, overtime pay has become a significant cost to an
organization?
- ...outsourced claims to third-party adjusting firms generally run $1500-2500 per claim? When claims spike due to floods,
hurricanes, etc., the more productive and efficient firms can minimize their outsourcing.
- ....one of the biggest reason that adjusters cite for leaving their firms is the overload of documentation, which often involves
adjusters' having to take work home or stay late?
- ....turnover among claims adjusters is generally in the 5-10% range every year? The replacement cost for an adjuster who
leaves the firm is about $50-75K in the first year (advertising, recruiting, training, lost productivity, overtime paid to other
adjusters, etc.). Plus it takes four to five months to replace a departed adjuster.
- ...the average age of a claims adjuster is increasing? Younger workers are not being drawn to the industry, at least in part
because of the volume of clerical work involved.
INSURANCE
Dragon NaturallySpeaking Professional allows adjusters and risk assessors to dictate at up to 160 wpm into their documentation
software or any word-processing software like Microsoft Word. That beats typing hands down. Furthermore, custom commands you
can write for Dragon allow the user to automate a number of tasks or insert boilerplate text. Here they've been used to move to
different sections of the document, then send the document automatically by email. Take a look at this video and see if you don't
agree.that using Dragon would make YOUR workflow faster and more efficient.
If you right-click on the video, once it's running, you can elect to view it full-screen by clicking on Zoom.
software or any word-processing software like Microsoft Word. That beats typing hands down. Furthermore, custom commands you
can write for Dragon allow the user to automate a number of tasks or insert boilerplate text. Here they've been used to move to
different sections of the document, then send the document automatically by email. Take a look at this video and see if you don't
agree.that using Dragon would make YOUR workflow faster and more efficient.
If you right-click on the video, once it's running, you can elect to view it full-screen by clicking on Zoom.
Risk assessors and claims adjusters often spend extended periods of time in the field, either taking notes or dictating their findings
into digital recorders. Usually the workflow entails their returning to their offices, then inputting their notes/dictations into either a
word-processing document or an industry application.
With Dragon NaturallySpeaking Professional, information dictated into a digital recorder can be transcribed automatically. This not
only eliminates the duplication of effort that collecting information in the field, then re-entering it into the computer entails, but it
allows agents to dictate more complete reports without worrying that the more they say, the more they will have to transcribe later.
Dictating in the field allows agents to include details that they might otherwise omit, producing more complete and accurate reports.
Don't believe it? Watch the video below. You will see a recorded risk-assessment report transcribed by Dragon, then two
corrections made after proofreading.
into digital recorders. Usually the workflow entails their returning to their offices, then inputting their notes/dictations into either a
word-processing document or an industry application.
With Dragon NaturallySpeaking Professional, information dictated into a digital recorder can be transcribed automatically. This not
only eliminates the duplication of effort that collecting information in the field, then re-entering it into the computer entails, but it
allows agents to dictate more complete reports without worrying that the more they say, the more they will have to transcribe later.
Dictating in the field allows agents to include details that they might otherwise omit, producing more complete and accurate reports.
Don't believe it? Watch the video below. You will see a recorded risk-assessment report transcribed by Dragon, then two
corrections made after proofreading.
HOW DRAGON PROFESSIONAL CAN HELP
In short, the ROI on Dragon is measured in weeks or months, not years. Give us a call - we'll help you streamline your workflow, save
money, keep your adjusters, and minimize your outsourcing.
money, keep your adjusters, and minimize your outsourcing.
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