Support
CALL TOLL-FREE     1- 866-359-7137
(for tech support, 908- 359-5182)
VoxScripta
SERVICE AND SUPPORT  


If you buy Dragon® Professional, Medical, or Legal from us - or you purchase training services - at a minimum, one hour of tech
support by phone, email, or streaming video is free for 30 days, though not toll-free:  please use the tech support number above.  
As a practical matter,  it's pretty much free forever for those customers, as long as it's short - though we might feel a little differently
about it if we're on the phone with you for four hours walking you through a software-conflict nightmare.   We're willing to play it by ear
if you are.  


If you bought Dragon elsewhere, we will give you the Nuance tech-support number.  If you want help from us, please have your
credit card ready:  We will charge your credit card $20 for every fifteen (15) minutes - or part thereof - we spend on the phone with
you.  This means that if your question only takes five minutes, you oughta come up with a couple more, because you're gonna pay
anyway.   ;-)  

We're sorry - there's no free tech support on Preferred or upgrades.  Please have your credit card information ready when you call.














MERCHANDISE SUPPORT

We will always try to help you find answers if you're having a problem with something you bought from us.  If we don’t know the
answer to a question, we’ll find it out for you.  We’ll stay with you until the problem is solved.  Or till lunch, whichever comes first.

You can also get a great deal of help from the manufacturer’s website (http://www.nuance.com/).  There are:


The Olympus website offers some support (mostly manuals and specs) for the DS5000  digital recorder at  http://olympusamerica.
com/cpg_section/product.asp?product=1368&fl=15  .  Similarly, support for the Philips 9600 can be found at http://www.dictation.
philips.com/index.php?id=39&CC=US  PLEASE DO NOT CALL OLYMPUS OR PHILIPS CONSUMER TECHNICAL SUPPORT - call us
first.  It's very helpful if you've done a little exploration on your own at the above website, but if that fails, call us.  Olympus and Philips
have this idea that "authorized dealers" ought to actually DO something, if you can believe it.

The Sony website offers support for the ICD-BM1 (http://ciscdb.sel.sony.com/perl/swu-index.pl?template=EN&mdl=ICDBM1).  



WARRANTIES

All microphones and recorders come with manufacturers' warranties.  See the links or phone numbers below to locate information
about your product.

Recorders:

Olympus:    http://www.olympusamerica.com/cpg_section/repair_pdfs/warranty_info.pdf  


Sony:  Sony will repair or replace defective merchandise within 90 days of purchase, or pay labor charges for repair at a Sony
authorized repair center.  After 90 days, up to one year, Sony will supply parts free of charge for defective merchandise, but you pay
labor charges.  Sony Customer Care Services Center:  1-800-222-7669

Philips:  http://www.dictation.philips.com/index.php?id=68&CC=US  

Microphones:

Buddy Microphones:  warranted against defects in workmanship for one year from date of purchase.  Contact us to help with
returns on defective merchandise.

Andrea Microphones:  http://www.andreaelectronics.com/warranty.htm

VXI Microphones:   http://www.vxicorp.com/support/parrott_warranties.asp


TRAINING AND CUSTOMIZATION

Please call to discuss your training needs (866-359-7137).  We can offer online or onsite training;  the latter can entail either
individualized or classroom instruction.  Especially for business use, Dragon is not really a "plug-and-play" application, and many
people find that the purchase of two or three hours' instruction is well worth the cost in terms of shortened learning curve and
quicker gains in productivity.

We'll develop custom applications for you at our standard offsite rate - call for details.   Or you can pay $400/hour.  We, of course,
prefer the latter, but haven't found many takers.

What constitutes tech support - and what doesn't?

Tech support means help with getting the program installed, getting your microphone to work, resolving hardware and software
conflicts, slowdowns and crashes, handling error messages, helping with manual activation, etc.

It does not mean training you to use the program, showing you how to get better results or improve recognition accuracy,
helping you write custom commands or set up templates, and the like.  Those are training and customization issues, and  you
can get help with them for a fee.  
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